Brandon House, Brandon (Suffolk) ➤ Reviews, Rooms & Prices 2025

John

United Kingdom, June 2024

6.8/10

The hotel offers a unique and quirky garden suite but is in need of a decorative lift. The rooms have issues with dampness on the ceiling, though luckily it did not affect our belongings. The staff are friendly and helpful but seem to be rushing around due to multitasking.

Rooms

5.0

The rooms have a very bad damp patch on the ceiling, with paint peeling off and discoloration in various areas. The garden suite is quirky and unique but needs a decorative lift.

Service

7.0

The staff are friendly and helpful, especially accommodating cyclists with bike storage. However, they appear to be rushing around due to multitasking.

Location

8.0

The hotel is conveniently located with easy access to shops and restaurants within a short walk. The large car park upfront makes parking simple.

Dining

8.0

The dining experience is good value for money, offering a variety of breakfast options at a reasonable price.

Facilities

6.0

The facilities are adequate, but there is room for improvement, especially with the dampness issues in the rooms.

Willie

United Kingdom, May 2024

7.4/10

I stayed at a hotel situated on the main road, which made it a bit noisy at times. However, the room I stayed in, specifically room 110, was clean and comfortable. The service was mixed, with some staff not quite professional, especially late at night and in the mornings. The location, while spacious, could benefit from some improvements. The dining experience was pleasant, especially with the free continental breakfast option. Overall, it was a decent stay with room for enhancement.

Rooms

8.0

My room, 110, was clean and comfortable.

Service

6.0

The service had some ups and downs, with a mix of professional and non-professional interactions.

Location

7.0

The location was spacious but could use some improvements.

Dining

9.0

The dining experience, including the free continental breakfast, was lovely.

Facilities

7.0

The facilities were adequate but could benefit from some enhancements.

George

United Kingdom, April 2024

7.0/10

The hotel had small but clean rooms. The service from all staff members was friendly and helpful. The location suited our needs for an overnight stay, but noise was an issue. The dining options were decent, but could be improved. Overall, the facilities were satisfactory but could benefit from some upgrades.

Rooms

7.0

The rooms were small but always kept very clean with a comfortable double bed and ample storage space. Tea and coffee making facilities were provided.

Service

9.0

The service from the floor cleaner, receptionists, bar staff, and waitresses was particularly friendly and helpful.

Location

6.0

The hotel suited our needs for an overnight stay, but the noise from traffic was bothersome. Inability to close the front window added to the disturbance.

Dining

7.0

The dining options were nice and plentiful, although improvements could be made to keep the food fresher and more varied. The breakfast choices were decent but not outstanding.

Facilities

6.0

The facilities were basic but sufficient for our stay. Some areas, like the carpets and TV size, could use an upgrade.

Friendly staff

Noisy location

Simon

United Kingdom, January 2024

5.4/10

The hotel was overpriced at £85 per night, not ideal for our gathering following a funeral. The rooms could have been cleaner as there was dust on the windowsills and on top of the wardrobe. Finding out about the additional £5 per person for breakfast upon check-in was also a letdown.

Rooms

6.0

The rooms, although overpriced and more suitable for workmen, were decent for a single or family stay.

Service

5.0

The staff didn't offer to assist with our luggage, lacked attentiveness during check-in, and failed to inquire about our satisfaction upon checkout.

Location

7.0

The hotel's location was convenient, right at the center of Brandon.

Dining

5.0

The dining area seemed a bit neglected, possibly affecting the quality of the food. The value for money was good but could be improved.

Facilities

5.0

Facilities were average, lacking some upkeep and attention to detail.

J.

United Kingdom, January 2024

8.0/10

The hotel offers spacious and clean rooms, although a bit outdated, along with very friendly and helpful service. It is conveniently located for various activities but with some parking challenges. Dining provides satisfying options and booking ease.

Rooms

8.0

My room was very spacious, lovely, and clean, offering a comfortable stay. The bathroom was also large and clean.

Service

9.0

The staff here truly bent over backwards to assist me, especially when I had an issue with the radiator. They were all-around extremely good and accommodating.

Location

7.0

The hotel's location was perfect for my needs, whether it was work-related or attending a wedding. Easy to find with a large car park, but be cautious of the uneven surface.

Dining

9.0

The dining experience exceeded my expectations; it was the best I've ever had in a hotel with a variety beyond just fruit and cereal.

Facilities

7.0

The hotel provided satisfactory facilities for a comfortable stay, meeting my needs during the visit.

Peter

United Kingdom, November 2023

6.2/10

My stay at the hotel had its ups and downs. The location was quite convenient, just 3.5 miles from Go Ape, but the noisy drinkers at night disrupted my sleep. The service was a mix - some staff were friendly and helpful, while others seemed to share other guests' complaints openly. The dining experience was good value for money at £5 per person, but the food under the heating lamp was not ideal. The rooms were a bit tired and in need of some attention, although the beds were surprisingly comfortable once I found the right pillows.

Rooms

7.0

The rooms, although tired-looking and in need of some care, turned out comfortable once I found better pillows in the wardrobe.

Service

6.0

Some staff members were really friendly and helpful, but there were instances where complaints from other guests were openly discussed, which was not very professional.

Location

6.0

The location was convenient, being close to Go Ape. However, the noise from drinkers until midnight was quite bothersome, affecting my rest.

Dining

7.0

The dining experience was good value for money at £5 per person, but the food left under the heating lamp for too long was not ideal.

Facilities

5.0

The facilities could do with some improvements, particularly in terms of noise control during events like the 13th birthday party that restricted access to some areas.

Jane

United Kingdom, October 2023

5.8/10

Upon arrival, the room was really cold, but the freshly decorated space up the stairs was decent. However, at £85 per night, it felt a bit overpriced for us non-workmen. The service wasn't particularly friendly or helpful, and the restaurant options were not impressive. The location was great for our work needs, but the area seemed a bit dated and unsafe with taped off steps. On the bright side, the free continental breakfast was lovely, although the breakfast items seemed a bit tired. The dining experience was satisfactory, but could be improved with better quality local produce. Overall, the hotel has some positives and some areas that need attention.

Rooms

7.0

The room was freshly decorated but really cold upon arrival. Suitable for workmen, but felt overpriced for us.

Service

5.0

The service was less than satisfactory with unfriendly and unhelpful staff. Quick response when locked out.

Location

6.0

Great for work in the area but felt dated and a bit unsafe with taped off steps.

Dining

7.0

The free continental breakfast was lovely but felt a bit tired. Dinner options need improvement.

Facilities

5.0

Basic facilities with concerning safety aspects. Room for improvement.

Desmond

United Kingdom, September 2023

6.0/10

The hotel has a good base for exploring the area, with friendly and helpful staff. However, the lack of evening meals on Sunday and some safety hazards were noticeable.

Rooms

6.0

The rooms, although outdated, offer an okay standard of comfort.

Service

7.0

The staff were friendly and professional.

Location

8.0

The location is a good base for exploring the area with friendly and helpful staff.

Dining

5.0

The dining had potential to be very good but was marred by long waiting times.

Facilities

5.0

The hotel lacks evening meals on Sundays and has some safety hazards.

Friendly staff

Lack of evening meals

Charlie

United Kingdom, September 2023

6.6/10

The hotel's location is great for my work in the area, but the noise from the street and old windows affected my stay. The service was a mix of friendly and unhelpful. The dining experience was fast and tasty, with a complimentary continental breakfast. The rooms were basic but clean, though the noise from the kitchen was disruptive. The facilities were adequate for my needs.

Rooms

6.0

The rooms were simple, but clean. The noise from the kitchen was bothersome.

Service

5.0

The staff was a mix of friendly and unhelpful.

Location

7.0

The hotel's location was great for the work I was doing in the area, but the noise from the main road was a bit loud.

Dining

8.0

The dining experience was fast and tasty, with a complimentary continental breakfast.

Facilities

7.0

The facilities were adequate for my needs.

John

United Kingdom, July 2023

7.6/10

The hotel overlooks a fairly noisy A road, but it is well-equipped with everything you need. The service was very helpful, especially during a power cut, and the location is convenient for river walks and local shopping. Dining was excellent with waitress service. The facilities were satisfactory overall.

Rooms

7.0

The rooms were well-equipped with everything you needed.

Service

8.0

The staff were very helpful, particularly during the power cut.

Location

8.0

The hotel is located near the edge of town, alongside the Little Ouse River, offering easy access to river walks.

Dining

8.0

The dining experience was very good with waitress service.